Mary Schmidt Marketing Troubleshooter

Airlines are now spending millions on new uniforms for their employees, hoping it’ll improve employee morale and in turn customer service. Now, I’m a big proponent of valuing employees so they’ll value customers (plus, being considerate of our fellow human beings is just - well - the right thing to do). And, I like new clothes as much as the next woman… but….seems to me there’s a lot more wrong with the airline industry (and working in it) than a spiffy new suit can solve. Here’s hoping the airlines are also looking at things like better equipment maintenance, people-friendly service delivery processes and management leadership training.

(Note: Via Tom Peters TP! Wire service - good place to see diverse range of stories. Something for everybody on the Peters site.)