Playing dress-up in the airline industry.
More re the airline industry playing dress up - spending millions on new uniforms, when employees might prefer - I’m taking a wild swing at this one - better working conditions and little things like a pension fund. Hint to Delta: Your employees wouldn’t be all that concerned with their uniforms if your company was a good place to work. …As a follow-on to my previous post Clothes don’t make the person (or service.) - Some additional insight from Michele Miller, Delta’s memo to employees
Keep this in mind when you’re looking at ways to support and recognize employees…think about the basics before doing surface changes. It doesn’t have to cost a lot - but it does have to be meaningful and sincere. Little things like handwritten thank you notes can go a long way.
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