Thanks for dropping by. Yes, it’s truly sad that companies destroy the very relationships upon which their survival depends. They become so focused on reducing costs, streamlining processes and increasing profitability – they forget the critical part of the equation – the people.

Based on what I’m reading – Dell may be entering that long slide into oblivion. Can’t happen? Remember DEC? Compaq? (sure Compaq was purchased by HP – which hasn’t exactly been setting the computer world on fire of late.) Then there are all the routerm networking companies that are no longer. The tech landscape is littered with the bones of big bad boys who thought it couldn’t happen to them.

After purchasing my third Dell computer, I wrote to ask for information about an accessory product. A simple “this is what is available to remedy the monitor glare problem” is all I wanted. Instead, the email exchange that followed referring me here and there would have tested Mother Teresa’s patience. Suffice it to say they never answered my question, but they did repeatedly tell me how much they value me as a customer and what a privilege it is to serve me.

My previously positive experience of the Dell brand was completely–and needlessly–destroyed by this careless interaction. I, too, am baffled by this kind of behavior.