Mary Schmidt Marketing Troubleshooter

Busy day, but wanted to pass this post along, from Tom over at QAQNA: “Ten Things Your Customer Don’t Want to Hear”

However, I’d prefer a service rep say something like “Oops” or “I’m new at this” rather than just go ahead and make my problem even worse. Plus, I can be pretty forgiving of a fellow human being - as can most customers.

And, under no circumstances say, “We value your business” when it’s so clearly a lie. (Hmmm…maybe low-down lieing isn’t a good marketing strategy. Who woulda thunk it, Mr. Rove?)

Happy Wednesday!

Tags: marketing, marketing troubleshooting, customer service