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Mary Schmidt Marketing Troubleshooter

Mary

What I Would Tell Facebook About GM.

May 22, 2012

So, let’s assume that GM didn’t take any of my advice (What I would have told GM about Facebook.) They went ahead and signed up for paid ads with Facebook (and spent an absolutely obscene [and totally clueless] amount of money on “creative” and content).  Then, somebody at Facebook read my post and called me.  Here’s a summary of what I’d tell them in a post-mortem.  (I may or may not have a Powerpoint.  I’d probably go full-on, rock-on online for examples and - maybe - some shadow puppets…)

Sucks, dudes and dudettes.  GM’s timing was bad. That said…you don’t have an advertiser problem, you’ve got a business problem. You need a different revenue/profit model.  Advertsing? Seriously?  You’re selling old-style push advertising…pitchin’,

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Social Media for Skeptics Workshop

Join me in Chicago June 12-13 for a brains-on workshop. You'll come away with fresh perspective and a results-focused plan you can really use (without losing your mind or blowing your budget.)

My colleague Al Hahn and I have developed a workshop for pragmatic technology services marketers and support managers.

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Social Media Isn't Free, Easy or Magic.

If one of the self-anointed experts contacts you, pitching magical thinking, ask:

1. What results can I expect if I work with you? (Note: Twitter followers aren't necessarily customers.)

2. What kind of time will I have to invest? (Social media, properly done, is all about personal relationships. You with your customers...and a good relationship takes time.)

3. How do I integrate social media tools with my current operations? (Your salespeople need to know what you're saying on Facebook. Your customer service process and policies should be consistent across the board, from phone to Twitter.)

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