I Missed Customer Service Week
Dang. I missed the whole week (it was last week). Does Hallmark have a card for this? But seriously, shouldn’t it always be customer service week? Ah well, there I go again.
Of course, customers should also act like accountable grown-ups. (There is such a thing as a bad customer.) However, as Mary Ellen Merrigan notes, Customer Service Tolerations Equal Customer Loss.
Most people don’t complain, they just go away. They can get that service or product somewhere else - maybe even from someone who treats them with respect and courtesy.
Related Posts:
Duh-Oh! It’s Not Your Customer’s Job
Customer Relationship Management: Control or Comfort? (Would you rather have dinner with Julia Child or Martha Stewart?)
Customer Service Tip: Hire Grandmothers
Customer Service: Are You Gruntled?
Why You Didn’t Get My Business - The Phone List
All My Service Stars and Snafus Posts
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