Focus On The Problem Not The Person
As we all dive into another week…something to keep mind:
We all get frustrated sometimes - if there is more than one person in the room, there’s gonna be politikin’, personal agendas, and sometimes conflict - no matter how good or smart the people. When you’ve got to work with weasels the conflict factor increases exponentially (You know - the people who are so unhappy with themselves or their jobs, they take out that misery on everyone else. And, some people are - let’s face it - just not-real-bright jerks.)
Here’s the advice I give myself and my clients: Focus on the problem that needs to be solved (product development, customer service, finances, etc.) NOT your own feelings about being dissed. When faced with petty and infantile behavior - you act like the rational grown-up…smile, be firm, be polite, stay focused and move right along.
Then at the end of the day, you can pour a huge ice-cold vodka and whine to the cat.
Works for me. 
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