The Nice People At The IRS
I’ve had to call (gulp!) the IRS several times through the years - and without fail, they are always nice and do their best to help. This when the IRS is backed by laws and guys with guns…and it’s not like they’ve got any competition for our money. They don’t have to be nice.
One of my estimated tax payments got misapplied for 2006…and what will all the back and forth correspondence, the issue still wasn’t resolved with April 15, 2008 fast approaching.
So, last week I sucked it up and called the IRS. I did have to go through multiple menus and spend time on hold (but at least they told me the estimated wait.) However, when I got to a live person, he was courteous, tried to help and seemed to have a sense of humor (at least I made him laugh.) He ended up having to transfer me to another nice man, who was able to finally apply the overpayment to 2007 and answer my questions.
If the big bad IRS can train their phone reps to at least have a good ‘tude…why can’t Corporate America do it?
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April 14th, 2008 at 5:26 pm
Next time, I’ll try to call. Last time I visited the local IRS office, I was shocked that I was the only person there besides the staffers. Went to the counter for assistance, and was told I would need to take a number. I looked around, confirming that no one else was waiting, shrugged, took a number, and as soon as I sat down they called my number! Someone had a control issue. Ridiculous!
April 14th, 2008 at 8:53 pm
This is great - not what you expected from the IRS! Enjoy the blog,
Randy