Forget About Customers. Think PEOPLE!
Tom Peters latest rant about customers, service, and such has stirred up quite a few people. What it all comes down to - is forget being so focused on “the customer” (who the heck is that anyway?)
Focus on the people, starting with yourself and your employees. After all, as has been said in a bazillion self-help books - if you aren’t jazzed about yourself, it’s impossible for anybody else to be so.
Forget the high-dollar, fancy-schmancy “customer relationship management” systems and methodologies. Focus on the real live human being. THEN you can look at the systems that will help make the relationship easier for everyone, including - yep - the employees. If the relationship doesn’t work, $30,000 worth of software ain’t gonna fix it.
Related Posts:
Service Stupidity
The “I’d Take A Bullet For Them List
People Who Need People
P.S. The more company’s blah-blah about their “commitment to customers” - the less likely they are to care about the people. All those big companies natter on and on…while they cut heads and treat customers like walking wallets.
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Tags: management, leadership
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