Mary Schmidt Marketing Troubleshooter

Rene Hopkins Callahan passed along the following link re Mi Concina in Dallas. Just when I think I’ve heard/seen/read it all…another horrible example of customer disservice.

I lived in Big D for 13 years – and I still have my old favorites at which I dine whenever I pass through. However, things have changed a lot and there are many new restaurants (and I love to try new ones!…Tex-mex is always a favorite (yes, it’s different than New Mexican.) Nowadays there are about eleventy billion Tex-Mex places in Dallas (there was only a billion when I lived there.) So, you’d think Mi Cocina would be working hard to keep loyal customers. Apparently not.

The manager seems to be more focused on turning tables than serving the people who sit at them. If you have the audacity to not shovel in your food in record time – you get handed a typed notice telling you they’re in the business of turning tables. (Supposedly this policy has changed, but not before they’ve probably lost many customers. And, I bet that particular manager is a sheer joy to work for…)

Tags: marketing, customer service, marketing troubleshooting